Credit Union Office
CR1, Civic Centre, High Street, Uxbridge, Middx, UB8 1UW

t: 01895 250958

Fraud Prevention

Fraud Prevention

Online and Mobile Banking  

What you can do: 

Report Fraud  

Lost or stolen Engage card? 

Fraud, suspicious activity or unauthorised transactions? 

Shared your online login details? 

Contact Numbers 

You can contact us on: 

Calling from UK 01895 250958

Calling from Overseas +44 0895 250958

Via the secure members area  members area

Please note: If we need to contact you about a potential fraud on your account, we will do this via a secure channel including, but not limited to, SMS or email.  

Fraudulent emails  

What to Look for 

What you can do to stay safe 


What to look out for and how to stay safe 


What makes a strong password? 

Tips to stay safe 

Identity theft 

Identity theft occurs when someone steals your personal information and uses it to impersonate you. They can carry out fraudulent activity such as trying to access your accounts, opening a credit card account in your name or getting payment from a supplier. 

Tips on how to stay safe 

Public Wi-Fi 

Wireless networks have changed the way we use computers and mobile devices at home in the office and on the move. ‘Public’ wireless networks or hotspots mean that we can get online in places like cafés, hotels and parks. While this is very convenient, there is a security risk associated with it. When you access public Wi-Fi, you can never be sure who has set up the network and, more importantly, you don’t know who is connected to it. Malicious users could intercept anything you are doing online including capturing your passwords and reading private emails. 

Tips on how to stay safe 

Avoid installing any system or application updates on your mobile phone or computer whilst using public Wi-Fi. 

Directors Area